Refund Policy

Gerard’Z Honeybees  is pleased to guarantee our 100% pure raw honey and expect you will enjoy it as much as we do. It is our passion and commitment to make Gerard’Z Honeybees raw honey an everyday part of your healthy lifestyle. 

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Disclaimer on Honey Appearance: Please note that we offer pure, raw honey. Our honey has not been pasteurized or ultra-filtered. Therefore, it is normal and expected for the honey to crystallize over time. This is proof of its purity! Either use it as a solid spread, or to re-liquify place the jar in hot, but not boiling, water. It also is completely normal for small air bubbles or crystallized foam to appear at the top of the jar. Once again, this is proof of the raw honey’s purity.

 

Gerard’Z Honeybees Honey is the real deal.

 

However, If you are not satisfied with any item of your purchase, you may return it for replacement or refund. Our return policy is 30 days from date of purchase, accompanied by:

• Receipt or proof of purchase.

• Customer is responsible for return shipping costs.

• Items shipped to Gerard’Z Honeybees must be adequately packaged and undamaged to receive full refund. 

 

Shipping

Return via UPS or USPS. Gerard’Z Honeybees can not be responsible for packages lost in transit. We advise you to obtain a tracking number.

Mail to:

Gerard’Z Honeybees
Returns
1679 Frederick Michael Way
Livermore, CA 94550

 

Refunds (if applicable)

Once your return is received and inspected, we will email you that we have received your returned item. Upon approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.