This sets out the shipping policy that applies to customers that make a purchase at Gerard’Z Honeybees. If you have any questions, please contact our customer service team on 925-605-6119 or firstname.lastname@example.org.
Shipping & Delivery Costs
All items have shipping and/or delivery fees. This is determined by the total shipping weight and delivery location of the order. This is included in your checkout statement and total costs of purchase.
Order Processing Time
All orders placed before 5 PM Monday to Friday are processed and dispatched within 7 days. All orders placed after 5 PM Friday and on Saturday and/or Sunday will be dispatched within 10 days.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.